Consumers
BANKS
Complaints about a bank, credit union, savings and loan or other financial institution should be directed to the federal or state agency that regulates the business.
You can check who regulates your bank at:
- Federal Deposit Insurance Corporation;
- National Information Center Federal Reserve System Institution; or
- California Department of Financial Institutions.
To learn more about where to file your complaint about a financial institution, see:
How to File A Complaint About A State-Chartered Financial Institution - California Department of Financial Institutions. The California Department of Financial Institutions administers state laws applying to state-chartered banks, credit unions, industrial banks, savings associations, trust companies, offices of foreign banks, issuers of travelers' checks and money orders and transmitters of money abroad. The information on the complaint process includes links to other state agencies that oversee financial businesses such as mortgage companies.
How to File A Complaint About A Federally Chartered Financial Institution - Federal Reserve System. The Federal Reserve System regulates national banks and other financial institutions operating under federal charter. For financial institutions not under its jurisdiction, the Federal Reserve System provides handy links to the federal agencies involved - such as the National Credit Union Administration which addresses complaints about federally chartered credit unions.