Consumers
FINANCIAL INSTITUIONS & LENDERS
If you are having a problem with your lender or a bank, we suggest you file a complaint with the regulator of that particular company. Below is a general list of who to contact:
Federal Agencies
- Office of the Comptroller of the Currency – National Banks (typically have “national” in the name or N.A. after the name) and Federal Savings Associations (may have FSB after the bank name.
- Federal Reserve Board – State charted banks that are members of the Federal Reserve System.
- Federal Deposit Insurance Commission – State-charted banks, including state savings banks that are not members of the Federal Reserve System.
- National Credit Union Association – Federally insured credit unions.
State Agencies
- Department of Financial Institutions – State licensed banks, state chartered credit unions, foreign banks and industrial banks
- Department of Corporations – Most mortgage servicers, deferred deposit originators (payday loans companies)
If you are unsure of your lender’s regulator, use the FDIC’s Bank Find.